Social Media This Week: January 23, 2009

January 23rd, 2009 • Industry News
Tags: barack obama, facebook, google, inauguration, technorati, twitter

Inauguration 2.0

The news: The inauguration made history in more ways than one. The web allowed people to connect globally to watch this historic moment take place.

According to this post, Twitter had five times the normal Tweet traffic. The word “Obama” appeared 35,000 times an hour during his speech in different Tweets. There have been over 300,000 new videos uploaded to YouTube with the tag “Obama” over the course of the week. Closely behind that number, 17,000 new videos were uploaded with the tag “Inauguration” in the last five days. Furthermore, there are 175,000 news results filed under “Inauguration” according to Google and Technorati reports nearly 18,000 blogs mention this week’s event.

Key learning: People aren’t just watching the TV anymore. When you have a newsworthy story, consider every medium that people are communicating in – and join the conversation.

If you don’t have something nice to say, don’t say it over Twitter

The news: James Andrews, a PR executive from Ketchum in the States flew to Memphis to discuss social media with one of the agency’s biggest clients, FedEx. Once Andrews landed in Memphis, he posted the below message on Twitter:

“True confession but I’m in one of those towns where I scratch my head and say, ‘I would die if I hade to live here.’”

An employee of FedEx followed Andrews on Twitter (on Twitter, you have “followers” which are people who have chosen to see your updates) and saw Andrews' comment and shared it with FedEx’s corporate communications team. The below response was sent to Andrews on behalf of FedEx prior to his arrival:

“Mr. Andrews, If I interpret your post correctly, these are your comments about Memphis a few hours after arriving in the global headquarters city of one of your key and lucrative clients, and the home of arguably one of the most important entrepreneurs in the history of business, FedEx founder Fred Smith. Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write. Not knowing exactly what prompted your comments, I will admit the area around our airport is a bit of an eyesore, not without crime, prostitution, commercial decay, and a few potholes. But there is a major political, community, religious, and business effort underway, that includes FedEx, to transform that area. We’re hopeful that over time, our city will have a better “face” to present to visitors. James, everyone participating in today’s event, including those in the auditorium with you this morning, just received their first paycheck of 2009 containing a 5% pay cut … which we wholeheartedly support because it continued the tradition established by Mr. Smith of doing whatever it takes to protect jobs. Considering that we just entered the second year of a U.S. recession, and we are experiencing significant business loss due to the global economic downturn, many of my peers and I question the expense of paying Ketchum to produce the video open for today’s event; work that could have been achieved by internal, award-winning professionals with decades of experience in television production. Additionally Mr. Andrews, with all due respect, to continue the context of your post; true confession: many of my peers and I don’t see much relevance between your presentation this morning and the work we do in Employee Communications.”

Key learning: If you are using the online space (whether on behalf of a client or representing yourself), never say anything you wouldn’t say to someone’s face. Social media is public and always accessible.

Facebook De-Friends Burger King Application

The news: In the States last week, Burger King launched a free application over Facebook that encouraged users to “sacrifice” 10 of their Facebook friends in exchange for a free Whopper. The application convinced users to dump over 200,000 of their friends. This week, Facebook put pressure on Burger King to make some changes to the application that more closely aligned it with Facebook’s philosophy. Facebook did not take a liking to the messages that were being sent to the “sacrificed” friends stating that their friends dumped them for a beef patty. Burger King concluded the application rather than making any changes.

Key learning: Sometimes social media is an end in itself. Sometimes it drives a PR campaign. Burger King’s decision to drop the campaign rather than modify it suggests this was one of the latter.

Are embargoes going dodo?

December 17th, 2008 • Uncategorized
Tags: embargo, embargoes, media relations, public relations, twitter

Twitter has replaced Techmeme as my favourite source for knowing what’s hot at this very moment. That’s because people tend to talk on the microblogging tool before they take actions that require more time or commitment such as blogging or starting a Facebook group.

When I checked Twitscoop this afternoon to see what was hot on Twitter today, I noticed that the most discussed term was “embargo” – something that caught my eye as an erstwhile journalist and current PR guy. The news that everyone was buzzing about is that TechCrunch, arguably the most influencial online publication has announced that it will no longer honour embargoes. In a post titled “Death to the Embargo” TechCrunch founder Michael Arrington writes:

One annoying thing for us is when an embargo is broken. That means that a news site goes early with the news despite the fact that they’ve promised not to. The benefits are clear – sites like Google News and TechMeme prioritize them first as having broken the story. Traffic and links flow in to whoever breaks an embargo first.

That means it’s a race to the bottom by new sites, who are increasingly stressed themselves with a competitive marketplace and decreasing advertising sales.

A year ago embargo breaks were rare, once-a-month things. Today, nearly every embargo is broken, sometimes by a few minutes, sometimes by half a day or more.

We can’t continue to operate under these rules.

Arrington says TechCrunch will continue to agree to embargoes, but will then break them. The problem, he writes, is that there are no real consequences for publications that break embargoes.

A year ago, when com.motion released our First Annual com.motion-Pollara Social Media Barometer, I decided to experiment with embargoes. I offered the Globe and Mail an exclusive embargo on a few questions and offered a dozen bloggers one exclusive question each. Several agreed to play, but some said embargoes and exclusives don’t make sense in a blogging world.

This year, I tried a different experiment, sending out a message on Twitter that I would offer the full embargoed results to anyone who tweeted me back. Only a couple bloggers were interested. (Many more posted about our results after we formally released them).

Offering embargoes – especially on an exclusive basis – increases the chance of coverage. There are stories I wrote at the Globe because they were exclusive embargoes that I wouldn’t have written if everyone had them at the same time.

But embargoes have no value when the news is sent to everybody if even one reporter breaks the embargo. Embargoes have become more common and mean far less. We need to get back to a place where they’re less frequent, more exclusive and respected by both sides. And publications that break ‘em need to be punished for the good of those that don’t.

Social Media This Week: December 12, 2008

December 12th, 2008 • Uncategorized
Tags: blackberry, ford, pollara, twitter

Ford uses Social Media to Clear the Air

The news: On Wednesday, Ford sent a fan site called The Ranger Station a letter from a lawyer about copyright violations. News spread quickly that Ford objected to the site using the name of its Ranger pickup truck line. Other Ford fan sites (which have Ford in their domain name) feared that they would be asked by the organization to change their material and domains. By the time this news hit the larger auto sites, stories were being published that Ford’s legal department was asking for thousands of dollars in compensation or the site gets automatically shut down. The head of Ford’s social media department, Scott Monty, stayed on top of the online conversation developing around the topic using sites such as Twitter. He quickly began chiming into the conversation and keeping online customers and fans aware of the situation. As it ended up, the situation needed to be clarified. The Ranger Station site was actually selling counterfeit Ford parts. Monty used different online avenues to get the word out, including The Ranger Station’s forum. The entire lifespan of this situation (that could of spiraled out of control online) lasted less than 24 hours.

Key question: News spreads more quickly than ever online. How quickly will this rapid response method spread?

Begging for a BlackBerry this Holiday Season

The news: Rogers launched an online contest this week called “Beg-for-a-BlackBerry” to promote BlackBerry smartphones over the holiday season. Canadian BlackBerry yearners enter the contest by submitting 30 seconds of audio over Facebook to explain why they deserve a BlackBerry over their current cell phones. Facebook participants can add their message to their own profile page where their personal network can hear it.

Key question: Facebook is by far the dominant social network in Canada and the most important mass market social media site for brands. Will its dominance ebb in 2009?

Social Media and the Economy

The news: This week, in partnership with Pollara, com.motion released our second annual Trust Barometer. The results were telling in terms of how marketers will approach social media in the face of an economic slowdown. We found that Canadian business leaders say it would be a mistake to cut back on social and digital spending in tough economic times, with 7 in 10 recommending increased investment.

Key question: Just how much will social media grow in 2009, and how much will traditional marketing communications disciplines suffer?

Social Media This Week: December 5, 2008

December 5th, 2008 • Uncategorized
Tags: facebook, google reader, socialmediathisweek, sympatico, twitter

Friend Portability

The news: On Thursday, Google and Facebook separately announced their own data portability programs called Google Friends Connect and Facebook Connect. The ability to move a group of friends from one social network to another is something many users have been seeking for quite some time. Both Google and Facebook users will be able to use their identities from these sites on others that support one of the programs. The sites that will support these programs will allow their visitors to log in and use the already available information in their profiles as well as find friends already on the sites that they currently visit. The programs are intended to minimize the number of usernames and passwords that users currently use. Using the Google Friends Connect feature, for example, on a companionable site, visitors will be able to go into the site using both their AOL or Yahoo username and password.

Key question: Does friend portability lower the barrier to entry for someone to build a new and better social network?

Santa 2.0

The news: For many years, Canadian children have been sending letters to Santa in the hopes of getting exactly what they want for Christmas. Sympatico MSN has introduced Santa to the beauty of e-mail and personalized web video to help reach out to children using a site called the Portable North Pole. You simply type in a child’s name, age, location, and a few other things and that child will receive a personalized message from Santa in the North Pole. The video is available in English and French.

Key question: With letters to Santa going digital will there be anyone, anywhere sending handwritten letters anywhere?

Canadian Tweetsters and Politics

The news: Politics in Ottawa have sent Tweetsters (Twitter users) aflutter this past week. Twitter is a microblogging tool that has exploded in the past couple of months in much the same what that Facebook exploded early last year. For many hours on Thursday, “coalition” was the most common phrase on Twitter (right after “Christmas”) causing hundreds of confused Americans to wonder what the heck is going on in Canada. Click here to see what Tweetsters are saying about the coalition.

Key question: There’s lots of Canadian politics still to come. What role will Twitter play in the new year?

Has Obama Twittered his last Tweet?

November 11th, 2008 • 3 comments Uncategorized
Tags: barack obama, twitter

I’ve heard that if you keep a birdfeeder in the fall, you need to keep it stocked through the winter, else the birds that have come to rely on your feed will die. It reminds me of one of my favourite quotes, from St. Exupéry’s Le Petit Prince: “Tu deviens responsable pour toujours de ce que tu as apprivoisé.” Translation: We are forever responsible for what we have tamed.

There is perhaps a lesson here for Barack Obama who used Twitter – a popular social media tool – throughout the recent election campaign to communicate with more than 120,000 followers, but quietly exited the conversation after his historic victory. Valleywag accuses Obama of having “pumped and dumped” his supporters – Twittering them into donating time and money, then dropping them for a more “presidential” means of communication.

His last message came Nov. 4 at 2:34 p.m.:

We just made history. All of this happened because you gave your time, talent and passion. All of this happened because of you. Thanks

Then radio silence.

Like the president-elect, many brands and organizations turn to social media for one-off campaigns, but the best results come when the commitment is long-term. Barack Obama will need those followers again – perhaps much sooner than four years from now when he returns to the polls. He’s not past the engagement phase; he’s only begun.

My Social Media New Year’s Resolutions

December 29th, 2007 • 2 comments Uncategorized
Tags: del.icio.us, google reader, resolutions, second life, twitter, wireless

It’s that time of year. Here are my five Social Media New Year’s Resolutions for 2008:

1) Master Twitter. I tried Twitter several months ago, but didn’t get much out of it. But everybody is still talking about it (everybody, at least, in the social media marketing bubble). Maybe I wasn’t using it right. Used properly, they say, it’s more than a “What am I doing tool” and more of a “What am I thinking” tool with great potential for business networking and personal branding. Jaiku is said to be the better microblogging tool, but Twitter is where the people are, and in this world, the size of the social graph is most of what counts.

2) Live a Second Life. With a new job, a social media practice to build and two small kids, I haven’t found the time needed to invest in Second Life. But I know I need to spend some time there. Second Life is no longer quite as “hot” as it was a year or so ago. (More than one person has quipped that the fact that Canada Post is now there means the Second Life phenomenon is over). But virtual worlds are here to stay, and hugely relevant for marketers. If Second Life isn’t the killer world, somebody will come along and invent a better one.

3) Communitize. I know that’s not a word. But in addition to writing my own blog, I will be more active in commenting on other blogs and podcasts.

4) Get Veritas more plugged in. Most of my Veritas colleagues are on Facebook. A few are regulars at Third Tuesday gatherings. Most of them read blogs and some of them even write them. But I’d like to help my colleagues get more tapped into the social media tools that have made me smarter and more productive in this new world. Tools like Google Reader and Del.icio.us. And if I master Twitter, maybe they will too.

5) Get myself less plugged in. The future of social networking isn’t on computers, but on wireless devices. I need to use these tools less often on my laptop and more often on my Blackberry.

So those are mine. What am I missing? And more importantly, what are your Social Media resolutions?