As Google Sites Surpasses 10 Billion Video Views, Do TV Networks Still Matter?

September 29th, 2009 • Industry News, Studies & Research
Tags: comScore, google, youtube

Do traditional TV networks still matter? Recent attempts by networks to find online video business models has revealed the tension between the networks’ willingness to experiment and their desire to control how their content is distributed.

In August, online video reached another all-time high with more than 25 billion videos viewed during the month, according comScore. With YouTube accounting for 99% of its video views, Google was able to rake in more than 10 billion video views in total for the month of August in the U.S. — an increase of more than a billion views in just one month. comScore also credits the internet giant with nearly 40% of the total market share for all online video views. Other notable findings from August 2009 include:

• The average online video viewer watched 582 minutes of video, or 9.7 hours.
• 120.5 million viewers watched nearly 10 billion videos on YouTube.com (82.6 videos per viewer).
• 44.9 million viewers watched 340 million videos on MySpace.com (7.6 videos per viewer).
• The average Hulu viewer watched 12.7 videos, totaling 1 hour and 17 minutes of videos per viewer.
• The duration of the average online video was 3.7 minutes.

No More Sidestepping The Issues: Sidewiki

September 28th, 2009 • Emerging Technology, Publishing, Social Business
Tags: aggregation, annotation, commenting, feedback, google, platforms, Sidewiki

Last Wednesday, Google announced the launch of Sidewiki, the latest addition to the Google Toolbar… and potential anxiety instigator for brand managers everywhere. Google describes Sidewiki optimistically, saying:

“Help and learn from others as you browse the web.”

“Contribute helpful information to any web page.”

“What if you could learn from others who have visited a page before you?”

Simply put, Sidewiki allows you to comment on or annotate any website. Continuing its mission to make information relevant and readily available, Google has tossed another knowledge management tool into the ring. As we already do with Twitter, Facebook or Get Satisfaction, we can learn from the experiences of others and throw up flags and gold stars to help each other out (an optimist’s view). Seth Godin became the first case study for Sidewiki with his “Squidoo/Brand Jacking” scandal last week (a bit on that here). Unable to comment on Seth’s blog or the Squidoo page about ‘Brand Pages’, readers looked to Sidewiki to collect their frustrations.

This tool bares some considerable power and issues to consider. Sidewiki represents another avenue to be monitored and engaged… or not… depending on your strategy. Whether you participate or not, it is another cog in the social branding process. Users of Google Toolbar and Chrome will see comments and annotation right next to your web page, whether you like it or not. That’s where the difference lies. Even though comments will be displayed right next to their web page, publishers don’t control the feedback platform. It can’t be turned off or moderated. Co-creation of content is the oft sited holy grail of brand/consumer relationships. In this case, Google is facilitating the co-creation of your brand on their turf and plastering it right next to yours.

Sidewiki comments on Seth Godin's blog

Time for some perspective: not much is new here. There are no shortage of tools that host and aggregate annotation and feedback. In that regard, Sidewiki is just another tool on the list. The importance and principles of listening, learning and engaging to create good relationships remain. Sidewiki should provoke you to again consider: how do you want to participate in the creation of content that contributes to how you are defined?

As a user, my biggest concerns using any feedback platform are realibility, relevance and civility. Google is touting an algorithm for Sidewiki that will present comments in order of their quality and utility rather than order of submission. Beyond the relevance of your comment, it also considers feedback from other users, previous entries you’ve made and a few other unnamed ’signals’ (more on that here).

In what seems to be an attempt to reconcile the issue of where the content resides, Sidewiki offers an API allowing developers to work with its content. I’m presuming we’ll see the API used to replicate the functionality of Wordpress plugins that aggregate Twitter commentary on blog posts in the near future.

I’m looking forward to seeing the evolution of Sidewiki and the use of its API. As always, listening and learning will pave the way to success.

Social Media This Week: January 23, 2009

January 23rd, 2009 • Industry News
Tags: barack obama, facebook, google, inauguration, technorati, twitter

Inauguration 2.0

The news: The inauguration made history in more ways than one. The web allowed people to connect globally to watch this historic moment take place.

According to this post, Twitter had five times the normal Tweet traffic. The word “Obama” appeared 35,000 times an hour during his speech in different Tweets. There have been over 300,000 new videos uploaded to YouTube with the tag “Obama” over the course of the week. Closely behind that number, 17,000 new videos were uploaded with the tag “Inauguration” in the last five days. Furthermore, there are 175,000 news results filed under “Inauguration” according to Google and Technorati reports nearly 18,000 blogs mention this week’s event.

Key learning: People aren’t just watching the TV anymore. When you have a newsworthy story, consider every medium that people are communicating in – and join the conversation.

If you don’t have something nice to say, don’t say it over Twitter

The news: James Andrews, a PR executive from Ketchum in the States flew to Memphis to discuss social media with one of the agency’s biggest clients, FedEx. Once Andrews landed in Memphis, he posted the below message on Twitter:

“True confession but I’m in one of those towns where I scratch my head and say, ‘I would die if I hade to live here.’”

An employee of FedEx followed Andrews on Twitter (on Twitter, you have “followers” which are people who have chosen to see your updates) and saw Andrews' comment and shared it with FedEx’s corporate communications team. The below response was sent to Andrews on behalf of FedEx prior to his arrival:

“Mr. Andrews, If I interpret your post correctly, these are your comments about Memphis a few hours after arriving in the global headquarters city of one of your key and lucrative clients, and the home of arguably one of the most important entrepreneurs in the history of business, FedEx founder Fred Smith. Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write. Not knowing exactly what prompted your comments, I will admit the area around our airport is a bit of an eyesore, not without crime, prostitution, commercial decay, and a few potholes. But there is a major political, community, religious, and business effort underway, that includes FedEx, to transform that area. We’re hopeful that over time, our city will have a better “face” to present to visitors. James, everyone participating in today’s event, including those in the auditorium with you this morning, just received their first paycheck of 2009 containing a 5% pay cut … which we wholeheartedly support because it continued the tradition established by Mr. Smith of doing whatever it takes to protect jobs. Considering that we just entered the second year of a U.S. recession, and we are experiencing significant business loss due to the global economic downturn, many of my peers and I question the expense of paying Ketchum to produce the video open for today’s event; work that could have been achieved by internal, award-winning professionals with decades of experience in television production. Additionally Mr. Andrews, with all due respect, to continue the context of your post; true confession: many of my peers and I don’t see much relevance between your presentation this morning and the work we do in Employee Communications.”

Key learning: If you are using the online space (whether on behalf of a client or representing yourself), never say anything you wouldn’t say to someone’s face. Social media is public and always accessible.

Facebook De-Friends Burger King Application

The news: In the States last week, Burger King launched a free application over Facebook that encouraged users to “sacrifice” 10 of their Facebook friends in exchange for a free Whopper. The application convinced users to dump over 200,000 of their friends. This week, Facebook put pressure on Burger King to make some changes to the application that more closely aligned it with Facebook’s philosophy. Facebook did not take a liking to the messages that were being sent to the “sacrificed” friends stating that their friends dumped them for a beef patty. Burger King concluded the application rather than making any changes.

Key learning: Sometimes social media is an end in itself. Sometimes it drives a PR campaign. Burger King’s decision to drop the campaign rather than modify it suggests this was one of the latter.