This is a big deal for many brands where product offerings and regulatory restrictions differ tremendously: Auto, pharma, consumer goods – they all have this issue.

Social media marketing campaigns are a uniquely equipped to handle the nuances of today’s cross-border brand leakage. Because social media conversations are authentic, one-on-one conversations, you have the luxury of pointing individuals to the information (or messaging) that is most appropriate for them. For example, you could direct a young Canadian to US sources of Scion info in advance of the Canadian Scion launch, and notify them of the Canadian offerings when they occur. You could facilitate conversations between passionate brand Molson drinkers on both sides of the border (does it taste different, really?) to spark debate. Same for Gatorade – does Gatorade taste better in Canada because it is served colder?

It is with this opportunity in mind that today I’m excited to announce the launch of com.motion USA. And to make sure we tap the brightest minds we are setting up shop in Boulder, Colorado – the heart of Social Media USA.

com.motion USA’s goal will be to offer global brands the opportunity to embrace social media and inspire authentic conversations between real people. This is marketing in the 21st century.

I’ve been kicking around the social media industry for a few years, and have helped some of the largest global brands think about their social media strategies. (MicroSoft, Pfizer & Chrysler, to name a few.) I’m looking forward to talking with you.

Meanwhile, Craig McGill, a British journalist and author, challenged some of the assumptions about SMRs, based on the one we created for com.motion’s launch. He had some very kind words to say about what Veritas/com.motion is doing over here on this side of the pond, but also raised some questions about the medium.

Here’s my thoughts on the issues he raises. Craig writes:

1) Most journalists don’t have time to sit and sift through all of that detail. There’s three videos there, survey results, highlights and a traditional press release. If the journalist is interested, what they want is the story quickly so they’ll rip the traditional release, play about with it a little, give it a new intro and move on. The journalist expects all the main points to be in that press release, making the rest a little
superfluous.

My experience as a journalist was little different. Yes, journalists need to be able to access the key facts fast. But I always appreciated it when I had an array of background materials to help me in putting my story together. Even if 99 per cent of it was irrelevant, the other 1 per cent could save me time and make my story stronger. Not only that, but I think the bullet-point facts in an SMR allow journalists to access the key facts even faster than a traditional press release written in paragraph form.

2) If this is sent as a URL link in an email, 9/10 (at least)
journalists won’t even click on it, based on my experience.

This remains to be seen. While I think Craig’s 90-per-cent estimate of non-link-clickers is too high, it’s reasonable to assume that there are dinosaurs in every newsroom who won’t open links. Some may still prefer to get press releases by fax. That’s why, when pitching journalists we don’t know, we tend to cut and paste the traditional press release into the body of the e-mail in addition to providing them with the SMR link. It’s a different issue with blogger relations. They tend to favour links and to shun cut-and-paste jobs.

3) How long is a press release like that going to take to get pulled together? Unless you have a large team ready to do each release – writing, editing, production – with fairly decent kit it’s going to take a considerable amount of time, which is time not spent on other clients.

SMRs take time. So do traditional press releases. But if they add value for our clients, then it’s time well spent.

4) What’s the approval process going to be like? It can take days for clients to approve a couple of pars and it can take weeks for a final release to be approved. What will they be like with video? Will there be notes saying ‘take out 2:28 until 2:56 but definitely keep in 3:45-4:01′?

Not every SMR needs to have an interview. Sometimes video can be incorporated in other ways, such as a television commercial or a product demo. And in my experience the length of the approvals process depends more on the client — and whether there are lawyers involved — than on the medium of the release.

5) If you want the audio to be useful to TV crews make it available in a decent format for download, not YouTube Flash.

Agreed. This video is not suitable for TV, but designed for bloggers. By hosting videos on YouTube it is easy for bloggers to embed, as David Jones did here with one of the videos we produced for com.motion’s launch.

6) On that note, where’s the audio for the radio stations and podcasts? I know I go on and on about this, but you have to think standalone audio as well as video.

Point taken. An MP3 file for podcasts would have been a good idea, particularly for the launch of a social media division.

David concludes by writing that what he likes most about SMRs is that they show that public relations is PR not MR (media relations):

For a journalist what is on the site is probably too much, but for someone looking into the topic it’s fantastic if they have the time to sit and read/watch it all.

Agreed. SMRs have three targets: journalists, bloggers and customers/consumers. The best SMRs are the ones that balance these interests and prioritize them according to each communications initiative.

Much has been written about the press release lately — from Tom Foremski’s call for the death of press releases to Shift Communication’s proposed template for a “social media release” for the world of social communications.

As part of com.motion’s launch last week, we quietly “released” our first Social Media Release (shown here). We have others in development for clients which will be released in the coming weeks. Instead of re-inventing the wheel, we tried to adapt what we saw as the best practices in the design and functionality of other pioneering Social Media Release efforts. (Our biggest tinker was to move “contact information” to the bottom of the release in an effort to improve search engine optimization.) The idea is to host a press release on the Web, but make it easier for a reporter/blogger/consumer to access the facts and quotes they are looking for, while supplementing it with multimedia tools like video and images and social media tools like social bookmarking and the ability for bloggers, reporters and/or consumers to leave comments.

As blogger and a former reporter, I believe Social Media Releases have tremendous potential to reach both groups, as well as to serve as an additional marker on the Web for consumers. It is a product we strongly recommend to clients who have big announcements and are looking to maximize coverage in the mainstream press and on blogs. As you can see from all the coverage we received over com.motion’s launch, it certainly worked for us.

mcarthur (at) veritascanada.com

Post on Facebook:


Bookmark:

Our offerings include:

• Blogger relations and blogger events
• Online reputation management
• Social networking campaigns (Facebook, etc).
• Building movements online through the proprietary Grassroots Multiplier
  
• Social Media Releases
• Blogs and podcasts
  

As part of the launch, we worked with Pollara Strategic Insights on a survey that measured attitudes and opinions about social media marketing among business and marketing leaders as well as the general population.

I’m going to blog more about the survey results later, but here is the social media release we created for the announcement.

There is a tremendous team of people here at Veritas who made this new division possible. Thanks so much to all of them. Watch for us to cause many more com.motions in the months ahead.

mcarthur (at) veritascanada.com

Post on Facebook:


Bookmark: