Archive for Studies & Research

As Google Sites Surpasses 10 Billion Video Views, Do TV Networks Still Matter?

YouTubeDo traditional TV networks still matter? Recent attempts by networks to find online video business models has revealed the tension between the networks’ willingness to experiment and their desire to control how their content is distributed.

In August, online video reached another all-time high with more than 25 billion videos viewed during the month, according comScore. With YouTube accounting for 99% of its video views, Google was able to rake in more than 10 billion video views in total for the month of August in the U.S. — an increase of more than a billion views in just one month. comScore also credits the internet giant with nearly 40% of the total market share for all online video views. Other notable findings from August 2009 include:

  • The average online video viewer watched 582 minutes of video, or 9.7 hours.
  • 120.5 million viewers watched nearly 10 billion videos on YouTube.com (82.6 videos per viewer).
  • 44.9 million viewers watched 340 million videos on MySpace.com (7.6 videos per viewer).
  • The average Hulu viewer watched 12.7 videos, totaling 1 hour and 17 minutes of videos per viewer.
  • The duration of the average online video was 3.7 minutes.

The comScore findings underscores the growth and importance of online video. A recent poll of nearly 300 media execs by JackMyers Media Business Report and Teletrax predicts that 40% of all video consumption will occur outside of the television set by 2012.

While user-generated video continues to be popular, there has been a dramatic increase in both the number of online video providers as well as the amount of professionally produced video available online. The frenetic wheeling and dealing for digital distribution of TV programs — just as the fall season is gearing up — reflects the television networks’ attempts to find Internet business models that can be profitable and still protect both their intellectual property and their brand identity.

Enough About Me. What Do You Think of Me? Study Suggests Social Media Is for Narcissists

Gen Y really is “Gen Me,” as suggested by a San Diego State University study. The study, conducted by Jean Twenge, an associate professor of psychology at SDSU, and Youth Pulse LLC, goes on to conclude that Gen Ys are narcissistic: focused only on themselves and incapable of acknowledging or appreciating others’ points of view or circumstances. Nearly 60 percent of college students polled by SDSU agreed their age group uses social networking sites for narcissistic, self-promoting and attention-seeking reasons.

“College students have clearly noticed the more self-centered traits of their peers — it’s fascinating how honest they are about diagnosing their generation’s downsides,” Twenge said. “And students are right about the influence of social networking sites — research has shown that narcissistic people thrive on sites like Facebook, where self-centered people have more friends and post more attractive pictures of themselves.”
Ninety-two percent of students who took the poll said they use MySpace or Facebook regularly, and 84 percent said they go online several times each day.

Detractors criticize Y’s (individuals born between 1980 and 2000) as products of a misguided parenting movement designed to buffer children from the negative effects of competition and build self-esteem — an approach, they argue, that has filled them with false self-confidence. Some claim that self-esteem without achievement to back it up has produced an unmotivated and self-aggrandizing generation.

What do you think? Are Gen Ys really narcissistic?

OMG! Check UR Facebook Page B4 Big Interview

After months of searching for a new job, you’ve finally scored an interview for a position that doesn’t require you to say “Would you like fries with that?” So, when preparing for that interview, you start making a mental checklist: Resume? Check. Interview suit? Check. Removing “Girls Gone Wild” pics from your Facebook page? Uh oh.

According to a new study conducted by Harris Interactive for CareerBuilder.com, 45 percent of employers questioned are using social networks to screen job candidates — more than double from a year earlier, when a similar survey found that just 22 percent of supervisors were researching potential hires on social networking sites like Facebook, MySpace, Twitter and LinkedIn.

The study, which questioned 2,667 managers and human resource workers, found that 35 percent of employers decided not to offer a job to a candidate based on the content uncovered on a social networking site. (The survey has no margin of sampling error because it was not drawn from a representative nationwide sample but rather from volunteer participants.)

More than half of the employers who participated in the survey said that provocative photos were the biggest factor contributing to a decision not to hire a potential employee, while 44 percent of employers pinpointed references to drinking and drug use as red flags. The top examples cited include:

  • Candidate posted provocative or inappropriate photographs or information – 53 percent
  • Candidate posted content about them drinking or using drugs – 44 percent
  • Candidate bad-mouthed their previous employer, co-workers or clients – 35 percent
  • Candidate showed poor communication skills – 29 percent
  • Candidate made discriminatory comments – 26 percent
  • Candidate lied about qualifications – 24 percent
  • Candidate shared confidential information from previous employer – 20 percent
Recently, a British woman was publicly fired on Facebook for defaming her employer.
The woman, whose identity was blacked out on internet blog Applicant, reportedly vented her frustrations about her boss and workplace on her Facebook status, according to World News Australia.

After posting “OMG I HATE MY JOB!! My boss is a total pervvy (sic) wanker always making me do sh*t stuff just to piss me off!! WANKER!” she was immediately fired by her boss. Unfortunately, the now-unemployed worker had added her boss as a friend, allowing him, and all other co-workers see her status. The boss then proceeded to identify her day-to-day mistakes while ending the post with a notice of termination: “Don’t bother coming in tomorrow.”

What’s the lesson here? Social networking is a great way to make connections with potential job opportunities and promote your personal brand across the Internet but, if not used appropriately, can hurt your job search and can lead to job loss. Job seekers need to be mindful of the information they post online and how they communicate directly with employers. Just because social media is all about transparency doesn’t mean you have to be transparent in everything you do. Transparency comes with a cost — in some cases, losing a job.

What Women Want from Social Networking Sites

According to the female-oriented social networking site ShesConnected, women who are core social network users expect a lot, according to “The Power of Social Networking For Women Research Study.” Participants in the survey were recruited through several social networks and were encouraged to share it with friends, as reported by eMarketer.

Unsurprisingly, Facebook was the most popular social network among these users, with 83% belonging to the site. Nearly three-quarters (73%) were members of LinkedIn and 55% were on Twitter, while just 41% belonged to MySpace. Almost one-half of respondents (48%) reported belonging to four or more social networks—the most common response.

Professional networking and staying up-to-date with friends were the most compelling reasons to visit social networks, according to the respondents. Substantial majorities also considered researching products and services (79%) and finding deals and discounts (64%) important. “Privacy” was their primary concern.

What does this mean? Advertisers should strive for engaging and useful communications on the site so that it is viewed as an enhancement to the community rather than a mandatory requirement. While users understand the need for revenues, networking, self-promotion, keeping in touch and privacy remain their top priority.

Is Twitter Pointless Babble or A Legitimate Communications Tool?

With Twitter being the shiny new penny of the social media world, many are eager to find out how people are actually using the microblogging platform.

Pear Analytics, a data analytics company, studied the content of tweets to find out how people are really using Twitter. The Pear Analytics group took 2,000 tweets in English from the public timeline over a time span of two weeks, with 200 tweets captured each half-hour from 11am – 5pm CST daily. They then categorized tweets into six different types: news, spam, self-promotion, pointless babble, conversation, and pass-along value.

The winner? Pointless babble tweets, with over one-third of all studied tweets fitting into the “I’m clipping my toenails” category. Conversational tweets came in a very close second with 37.55 percent. Pass-along value — or RTs — captured third-place with only 8.7 percent, but, interesting enough, spam only accounted for 3.75 percent of all tweets studied.

Other key findings:
- News tweets are heaviest at 2:00pm CST on Tuesdays
- Pass-along value tweets are most frequently seen at 11:30am CST on Mondays
- Spam tweets flow consistently all day, everyday
- Conversational tweets are heaviest on Tuesdays

Gizmodo recently published a blog post “If Only 100 People Were on Twitter”, with data visualization by Dave McCandless. What’s significant is that there are“5 loud mouths” per 100, or 5 percent of the folks who contribute 75 precent of the tweets. What does this mean? A handful of narcissistic people are contributing a significant amount of pointess babble to the Twitterverse.

As Twitter continues to develop, not only as a brand but as a communications platform, it’s likely that the usage trends will also evolve. Hopefully, the largest violaters of pointless babble will stick to Twitter’s inherent 140-character philosophy: Less is more.

The 2009 Gartner Hype Cycle

Every year, technology research house, Gartner releases what is known as a “hype cycle” – rating the expectations behind each maturing technology against their usefulness/adoption within business. It shows how technologies move through the initial spurt (technology trigger), through the peak of inflated expectations (can anyone say “Twitter”), through the trough of disillusionment, into to the slope of enlightenment and finally, the plateau of productivity and mainstream adoption.

This year is no different (see the graphic below)and an insightful write-up of the part of this year’s Gartner Hype Cycle which focuses on social media can be found on ReadWriteWeb.

It is interesting to note that Twitter, or more generally speaking “microblogging”, is falling from the peak of inflated expectations and into the trough of disillusionment. It is great to see corporate blogging moving up the slope of enlightenment and is predicted to reach mainstream adoption in “less than two years”. Personally I am surprised to see online video on the downward slope to to the trough of disillusionment and that it is being outstripped by public virtual worlds in the “race” to mainstream adoption.

It is also interesting to see what is moving up the peak of inflated expectations. Augmented reality is a very cool technology which you can see in action below.

Mobile robots sound very cool and Internet TV could make advertising far more interactive and contextually relevant – imagine watching a Liverpool match and being flashed an ad to buy a Fernando Torres shirt after he scores another screamer…and it being one click away on your remote. You can insert your own preferred sport/team ;-)

Most importantly of all for com.motion and our clients, the “Web 2.0” or social media phenomenon is rated as moving into the slope of enlightenment and that it will be adopted by the mainstream in less than two years. Judging by the exciting and innovative technologies on the hype cycle, we are in for an exciting time!

More on the Gartner Hype Cycle for consultants and agencies.

CluetrainPlus10 Project: Most marketing programs are based on the fear that the market might see what’s really going on inside the company.

In 1999, Christopher Locke, Rick Levine, Doc Searls, and David Weinberger wrote a book that was so prophetic, it arguably shaped and reinvented the way that businesses approached communicating with their key markets using the Internet. At a time when there was only a minimal amount of social networking sites and message boards were one of the only ways people were interacting with eachother online, the book was eerily ahead of its time with its theories and predictions. The above title is number 28 out of 95 theses that the authors of the bestselling book, The Cluetrain Manifesto, stated.

Today, organizations are embracing the online and social media space in two distinct ways. Some organizations that have embraced the social Web to communicate their messages with their key markets using a number of different online communications channels. Some companies have thrived to be more open in terms of allowing the public to go behind the scenes. Elements that pull the curtain back on certain organizations are being added to corporate sites more and more frequently. Corporate blogs and liberal blogging policies implemented by other organizations allow employees to share what they do on a day-to-day basis with their stakeholders. This thesis is becoming less and less relevant as organizations begin to utilize social media and social media marketing.

Even a once staid and faceless corporation like Microsoft has opened itself up with internal videos and by actively encouraging employees at all levels to blog and to share their work with the outside world.

Ten years from now, more and more organizations will follow in Microsoft’s steps. They will be open to scrutiny and will continue to win the trust of their key stakeholders once they’ve stepped into the online space. People have a human need to want to connect with each other and we are seeing more people openly and willingly interact with the organizations and brands that they are most passionate about. Facebook, for example, is a social networking site that we see vast numbers of people engaging with each other and with brands on Facebook fan pages.

Although the above thesis may not stand as strong ten years from now, this book is a must-read for all marketers looking to effectively understand why they need to change their marketing strategy and to learn how to communicate with their key audience. As Michael Wolfe puts it, “Love it or hate it, no one with a stake in the online scene can afford to ignore what this book is saying.”

What is com.motion?

com.municate + com.mit + com.pel = com.motion

com.motion [kuh-moh-shuhn] is a full-service, integrated social media and word of mouth (WOM) agency. We use social media channels and traditional marketing tools to drive bottom-line results. com.motion helps businesses and brands amplify their marketing messages through the effective use of online communications channels in the U.S. and Canada.

To learn more about how we can help your brand or organization, contact us.

Leadership Team

Lynn Eastep
Senior Vice-President, com.motion North America

With more than 15 years of digital communications experience, I've delivered award-winning and sophisticated marketing solutions for Fortune 500 corporations, major government agencies, nonprofit organizations, and household-name consumer brands. I ensure the successful execution of digital and social media business strategies to build profitability and grow market share on behalf of our clients. I stay abreast of relevant new technologies in the Web 2.0/social media space in order to contribute a point of view while remaining focused on ROI to drive the right message to the right people at the right time.

I'm connected to the industry and trends, intuitive about people, a strategic thinker with intense curiosity, an eclectic user of information, and an engaging storyteller with strong interpersonal skills. I’m a team player who is passionate, curious, positive, and courageous. I have provided senior-level strategic counsel for clients such as Nestle, Bayer, AT&T and Visa.

eastep [at] causeacommotion.com


Ed Lee
Managing Director, com.motion Canada

I’ve been working in or around the social media revolution since 2005 and I am grateful to be exploring this new media landscape with com.motion’s clients. As managing director, my role is to guide our clients through the use of new technologies and to provide innovative ways to engage their stakeholders online. Shiny new Web 2.0 toys are great to play with but our recommendations are always strategic and focused on reaching the right people, with the right message across the right channels.

lee [at] causeacommotion.com

I was interviewed with Bob Pearson on BNN about the importance of social media for business. Watch the video here: