No More Sidestepping The Issues: Sidewiki

September 28th, 2009 • Emerging Technology, Publishing, Social Business
Tags: aggregation, annotation, commenting, feedback, google, platforms, Sidewiki

Last Wednesday, Google announced the launch of Sidewiki, the latest addition to the Google Toolbar… and potential anxiety instigator for brand managers everywhere. Google describes Sidewiki optimistically, saying:

“Help and learn from others as you browse the web.”

“Contribute helpful information to any web page.”

“What if you could learn from others who have visited a page before you?”

Simply put, Sidewiki allows you to comment on or annotate any website. Continuing its mission to make information relevant and readily available, Google has tossed another knowledge management tool into the ring. As we already do with Twitter, Facebook or Get Satisfaction, we can learn from the experiences of others and throw up flags and gold stars to help each other out (an optimist’s view). Seth Godin became the first case study for Sidewiki with his “Squidoo/Brand Jacking” scandal last week (a bit on that here). Unable to comment on Seth’s blog or the Squidoo page about ‘Brand Pages’, readers looked to Sidewiki to collect their frustrations.

This tool bares some considerable power and issues to consider. Sidewiki represents another avenue to be monitored and engaged… or not… depending on your strategy. Whether you participate or not, it is another cog in the social branding process. Users of Google Toolbar and Chrome will see comments and annotation right next to your web page, whether you like it or not. That’s where the difference lies. Even though comments will be displayed right next to their web page, publishers don’t control the feedback platform. It can’t be turned off or moderated. Co-creation of content is the oft sited holy grail of brand/consumer relationships. In this case, Google is facilitating the co-creation of your brand on their turf and plastering it right next to yours.

Sidewiki comments on Seth Godin's blog

Time for some perspective: not much is new here. There are no shortage of tools that host and aggregate annotation and feedback. In that regard, Sidewiki is just another tool on the list. The importance and principles of listening, learning and engaging to create good relationships remain. Sidewiki should provoke you to again consider: how do you want to participate in the creation of content that contributes to how you are defined?

As a user, my biggest concerns using any feedback platform are realibility, relevance and civility. Google is touting an algorithm for Sidewiki that will present comments in order of their quality and utility rather than order of submission. Beyond the relevance of your comment, it also considers feedback from other users, previous entries you’ve made and a few other unnamed ’signals’ (more on that here).

In what seems to be an attempt to reconcile the issue of where the content resides, Sidewiki offers an API allowing developers to work with its content. I’m presuming we’ll see the API used to replicate the functionality of Wordpress plugins that aggregate Twitter commentary on blog posts in the near future.

I’m looking forward to seeing the evolution of Sidewiki and the use of its API. As always, listening and learning will pave the way to success.

Microsoft Tests Social Media Monitoring Product

September 24th, 2009 • Emerging Technology, Industry News, Measurement
Tags: Looking Glass, microsoft

Microsoft has developed a social media analytics tool that’s designed, among other things, to improve a marketing organization’s ability to adjust to social media phenomena on the fly.

Called “Looking Glass,” the product is still in prototype and will only be available to a few companies in the near term. It sends e-mail alerts when social media activity picks up considerably. The sentiment (i.e., negative or positive) of that chatter and the influence level of the content creator are reported in the alert. Digital flow charts show what days of the week generate the most activity on Twitter, Facebook, Flickr, YouTube, and other social media sites.

But interweaving social media data with reporting from other campaign channels may turn out be Microsoft’s most significant contribution to the already mature field of social media analytics. Feeds from social media sites can be connected to other business elements like customer databases, CRM centers and sales data within an organization. The data integrate via Microsoft’s enterprise platforms like Outlook and Sharepoint.

A handful or so companies will begin testing Looking Glass in the coming weeks. According to a spokesperson, the company hopes to release it to the broader marketing public sometime next year.

While testing the system during the past nine months, Marty Taylor Collins, a group marketing manager for Microsoft, said the information acquired on at least two occasions saved her department from a serious misstep. First, the tool halted her team’s plan to discontinue an ad campaign when it helped them discover that a lead character had quietly become popular. In another instance, a PR disaster was averted during the beta-test release of Windows 7, after a system crashed just after launch.

“We love to push out content and [social media] is a great channel for that,” she said. “But if you are not using it as a listening tool, then you are really not getting the complete benefit of a Twitter or a Facebook because a part of [your] job is to watch the conversations on the wall.”

As a possible example for everyday organizational uses, an electronics manufacturer could find out if an angry blogger is at all connected to one of its bigger distributor or retailer customers. Or an automaker could overlay its sales and support data information in the tool and analyze those factors with what’s being said about its brand or car models at Facebook.

More on the Microsoft blog.

The 2009 Gartner Hype Cycle

August 12th, 2009 • 1 comment Emerging Technology, Industry News, Studies & Research
Tags: Uncategorized

Every year, technology research house, Gartner releases what is known as a “hype cycle” – rating the expectations behind each maturing technology against their usefulness/adoption within business. It shows how technologies move through the initial spurt (technology trigger), through the peak of inflated expectations (can anyone say “Twitter”), through the trough of disillusionment, into to the slope of enlightenment and finally, the plateau of productivity and mainstream adoption.

This year is no different (see the graphic below)and an insightful write-up of the part of this year’s Gartner Hype Cycle which focuses on social media can be found on ReadWriteWeb.

It is interesting to note that Twitter, or more generally speaking “microblogging”, is falling from the peak of inflated expectations and into the trough of disillusionment. It is great to see corporate blogging moving up the slope of enlightenment and is predicted to reach mainstream adoption in “less than two years”. Personally I am surprised to see online video on the downward slope to to the trough of disillusionment and that it is being outstripped by public virtual worlds in the “race” to mainstream adoption.

It is also interesting to see what is moving up the peak of inflated expectations. Augmented reality is a very cool technology which you can see in action below.

Mobile robots sound very cool and Internet TV could make advertising far more interactive and contextually relevant – imagine watching a Liverpool match and being flashed an ad to buy a Fernando Torres shirt after he scores another screamer…and it being one click away on your remote. You can insert your own preferred sport/team

Most importantly of all for com.motion and our clients, the “Web 2.0” or social media phenomenon is rated as moving into the slope of enlightenment and that it will be adopted by the mainstream in less than two years. Judging by the exciting and innovative technologies on the hype cycle, we are in for an exciting time!

More on the Gartner Hype Cycle for consultants and agencies.