If you’re social media-savvy and looking for an internship, we want you!

January 30th, 2009 • 2 comments com.motion News
Tags: internship

com.motion is seeking a social media-savvy intern for our team in downtown Toronto.

We are looking for a dynamic self-starter with a passion for marketing, public relations and new media. The ideal candidate will have proven leadership experience and multi-tasking capabilities from academic and extra-curricular activities (clubs, associations, teams, etc.). A successful candidate will have experience with major social media networks. This is a three-month position with a great level of opportunity. Please apply directly to Andra Brigmohan at brigmohan@veritascanada.com.

Timing: Immediate

Watching TV while Online….

January 26th, 2009 • 1 comment Tools & Resources
Tags: media planning, social media marketing

The folks at Ipsos Reid have confirmed what all parents of teenagers already know - when you are online, you are probably watching TV and listening to the radio also.

In fact, 44% of Canadians (and presumably, a similar number of multi-tasking Americans) say they are consuming other traditional forms of media while scouring the latest that the Internet has to offer. Further, a lot of folks don’t bother with traditional media at all, especially quick-to-be-out-of-date categories such as magazine (40% don’t bother with them).

Multi-tasking is only part of this story – the other part is that media with interactive & real-time characteristics is where the audience is. The more one-way and out-of-date the message, the less an entire generation of consumers is interested.

Recently, a lot of bleeding-edge folks have been getting their news from emerging micro-blogging sites, such as Twitter. Over here at com.motion we follow one particular Twitter-er who seems to beat CNN regularly.

Hold on to your hats, folks, media is changing.

Social Media This Week: January 23, 2009

January 23rd, 2009 • Industry News
Tags: barack obama, facebook, google, inauguration, technorati, twitter

Inauguration 2.0

The news: The inauguration made history in more ways than one. The web allowed people to connect globally to watch this historic moment take place.

According to this post, Twitter had five times the normal Tweet traffic. The word “Obama” appeared 35,000 times an hour during his speech in different Tweets. There have been over 300,000 new videos uploaded to YouTube with the tag “Obama” over the course of the week. Closely behind that number, 17,000 new videos were uploaded with the tag “Inauguration” in the last five days. Furthermore, there are 175,000 news results filed under “Inauguration” according to Google and Technorati reports nearly 18,000 blogs mention this week’s event.

Key learning: People aren’t just watching the TV anymore. When you have a newsworthy story, consider every medium that people are communicating in – and join the conversation.

If you don’t have something nice to say, don’t say it over Twitter

The news: James Andrews, a PR executive from Ketchum in the States flew to Memphis to discuss social media with one of the agency’s biggest clients, FedEx. Once Andrews landed in Memphis, he posted the below message on Twitter:

“True confession but I’m in one of those towns where I scratch my head and say, ‘I would die if I hade to live here.’”

An employee of FedEx followed Andrews on Twitter (on Twitter, you have “followers” which are people who have chosen to see your updates) and saw Andrews' comment and shared it with FedEx’s corporate communications team. The below response was sent to Andrews on behalf of FedEx prior to his arrival:

“Mr. Andrews, If I interpret your post correctly, these are your comments about Memphis a few hours after arriving in the global headquarters city of one of your key and lucrative clients, and the home of arguably one of the most important entrepreneurs in the history of business, FedEx founder Fred Smith. Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write. Not knowing exactly what prompted your comments, I will admit the area around our airport is a bit of an eyesore, not without crime, prostitution, commercial decay, and a few potholes. But there is a major political, community, religious, and business effort underway, that includes FedEx, to transform that area. We’re hopeful that over time, our city will have a better “face” to present to visitors. James, everyone participating in today’s event, including those in the auditorium with you this morning, just received their first paycheck of 2009 containing a 5% pay cut … which we wholeheartedly support because it continued the tradition established by Mr. Smith of doing whatever it takes to protect jobs. Considering that we just entered the second year of a U.S. recession, and we are experiencing significant business loss due to the global economic downturn, many of my peers and I question the expense of paying Ketchum to produce the video open for today’s event; work that could have been achieved by internal, award-winning professionals with decades of experience in television production. Additionally Mr. Andrews, with all due respect, to continue the context of your post; true confession: many of my peers and I don’t see much relevance between your presentation this morning and the work we do in Employee Communications.”

Key learning: If you are using the online space (whether on behalf of a client or representing yourself), never say anything you wouldn’t say to someone’s face. Social media is public and always accessible.

Facebook De-Friends Burger King Application

The news: In the States last week, Burger King launched a free application over Facebook that encouraged users to “sacrifice” 10 of their Facebook friends in exchange for a free Whopper. The application convinced users to dump over 200,000 of their friends. This week, Facebook put pressure on Burger King to make some changes to the application that more closely aligned it with Facebook’s philosophy. Facebook did not take a liking to the messages that were being sent to the “sacrificed” friends stating that their friends dumped them for a beef patty. Burger King concluded the application rather than making any changes.

Key learning: Sometimes social media is an end in itself. Sometimes it drives a PR campaign. Burger King’s decision to drop the campaign rather than modify it suggests this was one of the latter.

Social Media Without Borders

January 12th, 2009 • 2 comments Uncategorized
Tags: com.motion News, cross-border brands, social media marketing

The one tricky thing about marketing and PR in this digital world is the globe-hopping nature of all those little blue links on web pages. For marketeers it is a bit daunting – one minute your target American consumer is visiting your carefully crafted microsite, and the next minute he or she is reading a review of your product by an Canadian blogger. There is a tremendous amount of “marketing message leakage” as campaigns in one country inadvertently reach consumers of digital media over the border. This leakage is especially true across the American / Canadian border. The leakage is so great it takes a misplaced “u” in the word color or a detailed evaluation of a clickstream to really spot an online Canadian.

This is a big deal for many brands where product offerings and regulatory restrictions differ tremendously: Auto, pharma, consumer goods – they all have this issue.

Social media marketing campaigns are a uniquely equipped to handle the nuances of today’s cross-border brand leakage. Because social media conversations are authentic, one-on-one conversations, you have the luxury of pointing individuals to the information (or messaging) that is most appropriate for them. For example, you could direct a young Canadian to US sources of Scion info in advance of the Canadian Scion launch, and notify them of the Canadian offerings when they occur. You could facilitate conversations between passionate brand Molson drinkers on both sides of the border (does it taste different, really?) to spark debate. Same for Gatorade – does Gatorade taste better in Canada because it is served colder?

It is with this opportunity in mind that today I’m excited to announce the launch of com.motion USA. And to make sure we tap the brightest minds we are setting up shop in Boulder, Colorado – the heart of Social Media USA.

com.motion USA’s goal will be to offer global brands the opportunity to embrace social media and inspire authentic conversations between real people. This is marketing in the 21st century.

I’ve been kicking around the social media industry for a few years, and have helped some of the largest global brands think about their social media strategies. (MicroSoft, Pfizer & Chrysler, to name a few.) I’m looking forward to talking with you.

Social Media – not just a Marketing Effort

January 9th, 2009 • Uncategorized
Tags: customer service, product development, social media marketing

One of the best things about managing social media pro-actively is that you get feedback from your customer and prospect.

However, one of the scary things about managing social media pro-actively is that your boss and everyone else in the organization also sees this feedback. And if there’s one thing that customer service people have known for a long time, it is that the loudest voices tend to be the malcontents. Ask Frank at Comcast.

So the key lesson here is that if you are a brand manager and sprinkle a little $$$ behind engaging in social media, you need to be prepared to play a new kind of corporate quarterback. You are going to get feedback that is relevant for your brand far beyond the walls of marketing and PR. Your VP of Customer Service, your VP of Product Development, your VP of R&D, your SVP of Investor Relations and your head of Operations are all going to be interested in the nuggets you uncover as you start to talk with and get to know your social media influencers.

A lot of marketeers are at least somewhat familiar with this from their market research work, but the feedback from social media is a bit less scientific, so when you go to your CEO and say “the sentiment on our brand shifted negative yesterday and the main theme appears to be Britney Spears” be ready for some raised eyebrows. Most organizations are not yet equipped to handle the kind of rapid and detailed feedback that social media relationships offer – but this is the opportunity. The social media world can be a great hub of information for myriad departments – and as the purveyor’s of great, relevant and timely information, they can become a powerful group.

So embrace the feedback, share it and manage it. Helping your organization get close to your customers is a really, really good thing.